pbx and cloud based solutions
Switchboard suppliers in durban
As switchboard suppliers in Durban, we offer PBX and cloud-based solutions that aim to provide your business with a seamless communication solution. Our products, which include Panasonic and NEC, range from entry-level to more advanced systems featuring several built-in applications such as automated messaging when your line is busy, caller ID, remote modem and a USB port for computer programming.
WHAT IS A PBX SYSTEM?
A PBX system is a telephone switchboard that uses communication technology to connect different parts of a telephone system needed to make a call. This technology uses a set of automated algorithms that connect and direct calls without the assistance of a human operator.
WHY DO I NEED PBX?
There are numerous benefits of using an advanced telephone switchboard system as opposed to a simple landline or phone.
- Increased Efficiency – Switchboard systems help you and your business communicate with customers, clients and fellow employees more efficiently and effectively. These systems can direct the caller to the correct department with ease, saving the caller time and helping your company come across in a more professional manner.
- Improved Collaboration – Switchboards enable calls to be transferred to employees working remotely.
- Affordability – Modern switchboard phone systems are far more affordable as far as maintenance and infrastructure are concerned. They could even reduce costs for your company by replacing a front of house employee hired to manually direct calls.
- Automated Messages – allows customers to leave messages which improves efficiency as the correct employee can then call the customer back to liaise.
- Caller ID – even the simple switchboard systems offer this useful feature, which helps identify customers and save their details should anybody need to contact them again. It also allows for detection of spam calls.
The 3 types of switchboards:
On-premise PBX
An on-premise PBX is a phone switchboard that resides at your business location, and is maintained by your own staff.
IP-PBX
An IP-PBX means that you rent the services of the PBX from a third party. This removes all the maintenance responsibility and potential issues of the PBX system and leaves them with a dedicated PBX service provider to handle.
Virtual PBX
This is one of the most cost-effective options and is usually considerably cheaper than the switchboard systems mentioned above. While their services are limited and are not recommended for large companies, they can be ideal for certain businesses looking for a simple PBX system to start out with. Once a more complicated system becomes necessary, it is relatively easy to upgrade.
How do I decide on the correct switchboard system for my office?
We recommend that you make an appointment with one of our expert consultants to visit you at your business location and complete a detailed needs analysis and assist you in choosing the correct PBX system for your needs. Our consultants will be able to assist you with choosing the correct system that is best suited to the size of your company and at an affordable price that aligns with your business objectives and budget.